TERMS & CONDITIONS

The Siem Reap Tourism Alliance (STA) is a private-sector-led, non-profit initiative designed to unite local tourism providers and boost Siem Reap’s international visibility through collaborative marketing and strategic partnerships.

While the official dedicated policy text hosted on their portal (sta.asia) serves as a framework governing website usage, general collaboration, and membership standards for participating local tourism operators, specific commercial terms (such as bookings, cancellations, and refunds) are typically handled independently by individual member agencies, tour operators, or hotels that form the alliance network.

Overview of STA’s Core Scope & Framework

• Non-Profit Mandate: The STA functions as a destination marketing organization (DMO) complement rather than a direct consumer booking agency.

• Member Network: It connects verified local tourism stakeholders (including tour operators, hotels, and transport providers) under shared visibility and destination-promotion standards.

• Website & Content Use: Standard terms across such alliance platforms govern intellectual property rights over regional guides, media assets, and promotional materials provided on their digital channels.

If you are looking for specific booking terms, cancellation policies, or liability waivers, they will generally fall under the individual terms and conditions of the specific STA member company or tour operator you choose to book with through the alliance network.